Returns, Refunds & Exchanges

At Mhrwa, we want you to shop with confidence. If your order isn't quite right, we'll work with you to find the best solution. Please read the information below before requesting a return, exchange, or refund.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, the shoes must be:

Unworn and in their original condition.

Returned with the original shoe box and packaging.

Free from scratches, stains, odors, or signs of outdoor use.

To start a return, simply email sale@mhrwa.com with your order number and a brief explanation of your request. Our support team will provide the return instructions.

Exchanges

If your shoes don't fit as expected or you'd prefer a different style, we're happy to help with an exchange.

Exchange requests should be made within 14 days of delivery.

Please note:

The returned item must meet the same return conditions listed above.

Exchanges are subject to product availability.

If the requested size or style is no longer available, you may choose another product or receive a refund instead.

Customers are responsible for return shipping costs for size or style exchanges unless the exchange is required because of our error.

Order Cancellation

If you wish to cancel your order, please contact us at sale@mhrwa.com as soon as possible.

Orders may be cancelled within 24 hours of purchase for a full refund.

Once an order has entered processing or has been shipped, it can no longer be cancelled. If you no longer need the order after it arrives, you may return it according to this policy.

Incorrect, Damaged or Defective Items

If your order arrives with any of the following issues, please contact us within 7 days of delivery:

You received the wrong product.

Your shoes arrived damaged during shipping.

The item has a manufacturing defect.

Part of your order is missing.

Please include your order number together with clear photos of the issue. After reviewing your request, we'll arrange an appropriate solution, which may include a replacement, exchange, partial refund, or full refund.

Refunds

Once your returned package has been received and inspected, we'll notify you of the outcome by email.

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, funds usually appear within 5–10 business days after the refund has been processed.

Shipping charges are non-refundable unless the return is due to our mistake or a confirmed product defect.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an incorrect shipment or a defective product.

For your protection, we recommend using a shipping service that provides tracking information, as we cannot be responsible for return parcels lost in transit.

Need Help?

Our customer support team is always available to answer questions before or after your purchase.

Email: sale@mhrwa.com

We'll always do our best to make sure your experience with Mhrwa is simple, fair, and enjoyable.